Operating from over 150 locations across Canada, CBI has had challenges properly overseeing its growing fleet of computers, smartphones, tablets and IoT devices using the traditional asset and wireless management tools. This problem is compounded by the nature of the healthcare industry and its shift workers.
CBI has employed many different tools to help organize and support their processes utilizing makeshift management systems, ticketing systems, and vendor e-procurement tools. However, these systems were disjointed and forced CBI to do a great deal of manual work and go through long and expensive reconciliation to correctly understand their wireless fleet and its related costs. Ultimately this ended up being a very expensive way to operate their wireless fleet.
CBI didn’t want to re-engineer all of their processes and was happy with their fulfillment partners. They needed a proper end-to-end system that brought all of the pieces together.